Hi, welcome to my website.
In a nutshell, I’m a curious person and drawn to ideas that can make everyday life a little better. I’ve spent my career helping shape those ideas, while continuing to learn from the people and challenges around me.
I’m also a father and an entrepreneur at heart, always interested in how something meaningful begins, grows and finds its place in the world.
Latest Work
I work with customers and multidisciplinary teams to understand complex systems, identify the right problems and translate insights into services and workflows that can be implemented and validated.Aviva / Financial Crimes
A unified investigation service that helps compliance teams screen, prioritise and act on financial-crime alerts.
My work focused on understanding investigator workflows, aligning operational and technical stakeholders, and translating complex requirements into a clearer end-to-end experience.Bosch / Factory Assist
A connected service experience that helps factory teams identify and resolve issues before production is disrupted.
The work brought IT and operational stakeholders together around shared journeys, responsibilities and workflows across a complex service ecosystem.NatWest / CX Support
An AI-enabled support experience that helps logistics teams investigate failed integrations more efficiently.
I translated customer needs, operational constraints and technical capabilities into a guided diagnosis and resolution journey.